Metaltech’s management means to officialize its commitment to pursue the clients’ satisfaction and the quality of the service provided.
The company will work paying specific attention to:
- control and improve the quality of the service offered;
- train and instruct its human resources to improve their competence regarding the quality of service;
- fit the requirements of local legislation.
Operating as planned, the company is set on achieving the following main goals:
- fully satisfy clients’ needs, both implied and evident, and start a partnership with them;
- continued improvement of the quality management system and its performances;
- efficiency and efficacy regarding procedures management;
- trying to satisfy the employees’ requests, compatibly with the company’s goals;
- increase of the company’s sales volume and profitability.
Other more accurate and calculable goals are specified every year and stated to the party concerned.
Metaltech’s management is committed to put into effect and periodically review the Quality Policy, to publish and declare it to all the company’s employees and contractors.
SUPPLY CHAIN POLICY
Metaltech is a company producing advanced master alloys for the production of gold and silver jewelry. Based in Vicenza, heart of the Italian jewelry production, Metaltech is present with its products and services in the world most important jewelry production districts. This policy confirms Metaltech’s commitment to respect human rights, avoid contributing to the finance of conflict and comply with all relevant UN sanctions, resolutions and laws.
Metaltech is a member of the Responsible Jewellery Council (RJC). As such, we commit to proving, through independent third-party verification, that we:
- respect human rights according to the Universal Declaration of Human Rights and International Labour Organization Declaration on Fundamental Principles and Rights at Work;
- do not engage in or tolerate bribery, corruption, money laundering or finance of terrorism;
- support transparency of government payments and rights-compatible security forces in the extractives industry;
- do not provide direct or indirect support to illegal armed groups;
- enable stakeholders to voice concerns about the jewelry supply chain;
- are implementing the OECD five-step framework as a management process for risk-based due diligence for responsible supply chains of minerals from conflict-affected and high-risk areas.
We also commit to using our influence to prevent abuses by others, adopting OECD due diligence guidance and making an annual evaluation of our supplier.
Regarding serious abuses associated with the extraction, transport or trade of gold: we will neither tolerate nor profit from, contribute to, assist or facilitate the commission of:
- torture, cruel, inhuman and degrading treatment;
- forced or compulsory labour;
- the worst forms of child labour;
- human rights violations and abuses; or
- war crimes, violations of international humanitarian law, crimes against humanity or genocide.
We will immediately stop engaging with upstream suppliers if we find a reasonable risk that they are committing abuses described in this paragraph or are sourcing from, or linked to, any party committing these abuses.
Regarding direct or indirect support to non-state armed groups: we will not tolerate direct or indirect support to non-state armed groups, including, but not limited to, procuring gold from, making payments to, or otherwise helping or equipping non-state armed groups or their affiliates. We will immediately stop engaging with upstream suppliers if we find a reasonable risk that they are sourcing from, or are linked to, any party providing direct or indirect support to non-state armed groups.
Regarding bribery and fraudulent misrepresentation of the origin of gold: we will not offer, promise, give or demand bribes, and will resist the solicitation of bribes, to conceal or disguise the origin of gold, or to misrepresent taxes, fees and royalties paid to governments for the purposes of extraction, trade, handling, transport and export of gold.
Regarding money laundering: we will support and contribute to efforts to eliminate money laundering where we identify a reasonable risk resulting from, or connected to, the extraction, trade, handling, transport or export of gold.